FAQ

Shipping & Costs

What are the delivery times and costs?

Every order will be processed between 5 and 7 working days. Our shipping fee starts from £6.95; this may vary depending on the weight of the parcel.

Which courier will deliver my products?

Orders will be shipped using DPD Next Day Delivery service.

Do you deliver outside the UK?

We deliver worldwide.

Which payment methods can I use online?

You will be able to pay by Debit card, Mastercard, PayPal, American Express and Apple Pay.

Can I track my order?

After placing you order, you will be notified by DPD and will be able to track your parcel.

Can I exchange my order?

To exchange your order, please email us at orders@petershamnurseries.com and we will be assist you.

Gift Vouchers

Where can I use my voucher?

You will be able to redeem your voucher at:
- Online Shop
- Petersham Nurseries Richmond Shop
- Petersham Nurseries – Richmond Restaurant
- Petersham Nurseries – Richmond Tea Room
- Petersham Nurseries - Covent Garden Restaurant
- La Goccia Restaurant
- La Goccia Bar
- Petersham Delicatessen

What is the validity of a voucher?

Vouchers are valid for 12 months from date of purchase

How do I check the balance of my voucher?

You can check the balance of your voucher by contacting us at orders@petershamnurseries.com

Can I redeem my voucher in more than one location and in different times?

Yes, you can. You are allowed to use your voucher until exhaustion of its value.

Contacts

How can I contact you?

For all order enquires, please email our team with your name and order number at orders@petershamnureseries.com or call us at 020 7305 7676 from Monday to Friday from 9am to 5pm.

Get in touch

Have questions about your order, or a general enquiry?