FAQ
Shipping & Costs
What are the delivery times and costs?
We offer Standard Tracked Delivery for £5.50, or free on orders over £75. Please allow 2–4 working days for delivery. This service is also available to Northern Ireland, the Channel Islands and Isle of Man at the same rate.
Next Day Tracked Delivery is available for £9.50. Orders placed before midday Monday to Friday will be processed and dispatched the same day for delivery the next working day.
Orders placed after midday or at weekends will be processed the following working day.
How will my order be delivered?
All UK orders are sent using a tracked delivery service. Once your order has been dispatched, you will receive tracking details so you can follow its progress.
Do you deliver outside the UK?
For international delivery enquiries, please contact us at orders@petershamnurseries.com and we will be happy to advise on availability and shipping costs.
Which payment methods can I use online?
We accept all major debit and credit cards, including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and Shop Pay.
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email with tracking details so you can follow your delivery.
Can I exchange my order?
To exchange your order, please email us at orders@petershamnurseries.com and we assist you.
New Subscriber Discount
Which collections or products are excluded?
The welcome discount is valid across most of our collection, with a small number of exclusions. These include our Murano collections, selected unique pieces, Trudon candles and sale items.
Gift Wrap Service
Do you offer gift wrapping?
Yes, we are pleased to offer a gift wrap service for £10 per order.
Each order will be thoughtfully and beautifully presented, using either one of our signature gift boxes or carefully selected wrapping paper – whichever is most appropriate for your items. All gifts are finished with our Petersham ribbon and include your message printed on a card, enclosed in an envelope.
Whether you're sending directly to the recipient or gifting in person, our packaging is designed to feel special from the moment it’s received.
Sustainability
What steps do you take to operate sustainably?
We are continually striving to work in a sustainable and planet friendly way, these are just a few of the ways we work to achieve this:
We protect your items with FSC and PEFC certified shredded paper, hive wrap or starch based 100% biodegradable and 100% compostable loose fill chips and our packaging suppliers are carbon neutral certified.
Gift Vouchers
Where can I use my voucher?
Vouchers purchased online that are within their expiry date of 12 months from date of purchase, can be redeemed as follows:
- Online Shop
- Petersham Nurseries Richmond Shop
- Petersham Nurseries – Richmond Restaurant
- Petersham Nurseries – Richmond Tea Room
What is the validity of a voucher?
Vouchers are valid for 12 months from date of purchase
How do I check the balance of my voucher?
You can check the balance of your voucher by visiting:
Can I redeem my voucher in more than one location and in different times?
Yes, you can. You are allowed to use your voucher until exhaustion of its value.
Contacts
Question
Answer
How can I contact you?
For all order enquires, please email our team with your name and order number at orders@petershamnurseries.com
We will attend to your query within our opening hours of Monday to Friday 10am to 5pm.
Get in touch
Have questions about your order, or a general enquiry?
