How can we help?

FAQ

Shipping & Costs

What are the delivery times and costs?

Orders received before midday Monday to Friday will be
processed and dispatched the same day via express courier service, with tracked delivery
in 1-2 business days.

Free UK express shipping for orders over £50.

£7.95 for orders under £50.

Orders received after midday or at weekends will be processed the following working day.

For orders requiring shipment to Northern Ireland, please contact us at orders@petershamnurseries.com and we will provide a quote.

Which courier will deliver my products?

Orders will be shipped using DPD Next Day Delivery service.

Do you deliver outside the UK?

We do not currently offer international shipping as standard.

Please contact us at orders@petershamnureseries.com  with any international shipping requests and we will be happy to provide a quote on available products.

Which payment methods can I use online?

You will be able to pay by Debit card, Mastercard, American Express and Apple Pay.

Can I track my order?

After placing your order, you will be notified by DPD and will be able to track your parcel.

Can I exchange my order?

To exchange your order, please email us at orders@petershamnurseries.com and we assist you.

Sustainability

What steps do you take to operate sustainably?

We are continually striving to work in a sustainable and planet friendly way, these are just a few of the ways we work to achieve this:

All of our deliveries to you within the UK are carbon neutral with our preferred courier, DPD.

We protect your items with FSC and PEFC certified shredded paper, hive wrap or starch based 100% biodegradable and 100% compostable loose fill chips and our packaging suppliers are carbon neutral certified.

Gift Vouchers

Where can I use my voucher?

Vouchers purchased online that are within their expiry date of 12 months form date of purchase, can be redeemed as follows:
- Online Shop
- Petersham Nurseries Richmond Shop
- Petersham Nurseries – Richmond Restaurant
- Petersham Nurseries – Richmond Tea Room
- Petersham Nurseries - Covent Garden Restaurant
- La Goccia Restaurant
- La Goccia Bar
- Petersham Delicatessen

What is the validity of a voucher?

Vouchers are valid for 12 months from date of purchase

How do I check the balance of my voucher?

You can check the balance of your voucher by visiting:

https://petershamnurseries.giftpro.co.uk/

Can I redeem my voucher in more than one location and in different times?

Yes, you can. You are allowed to use your voucher until exhaustion of its value.

Contacts

How can I contact you?

For all order enquires, please email our team with your name and order number at orders@petershamnureseries.com 

We will attend to your query within our opening hours of Monday to Friday 10am to 5pm.

Get in touch

Have questions about your order, or a general enquiry?